Thursday, 19 September 2013

Mystery Shopping...

I only stayed quiet because I am still struggling to get used to the techno part of blogging. Its is amazing how the "youngsters" are so good at this. I admire my daughter for how exciting her blog is and each post has pics.
 I am digressing... I have been Mystery shopping for the past 4-5 years now.
It all started with Ilhaam looking for something to do to earn extra money. As she started when she had no driver's or learner's, I had to taxi her around. I became fed up having to wait for her and asked her to suggest to to A&S (her employers) to give me also the opportunity.  I thought i was too old for this and that they would probably not say yes. The next moment , I was asked to attend training and I have never looked back ...
So now I have become one of A&S' Cape Town co-ordinators , I think LOL,as i had to give training to about 10 newlings...
Mystery Shopping is very daunting to most people. Some never even heard about it.
What is Mystery Shopping you might ask?  Basically, it is doing assessment of a store's Customer Service level, using set out standards, in a certain prescribed period and place. The store visit is done anonymously, hence the word Mystery, and the report filled out afterwards.
Some of the stores, you get given money to make a purchase, but :-( have to return the items..
Almost all the time , it is fun' hubby just accusing me of lying too easy LOL...
You never look at shopping the same, ever. You start assessing everybody and place around you...the work's toilets, kitchen, the cafe on the corner LOL...but what an opportunity. I have been in stores,  I would not thn of going to...

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